Returns & Exchanges

At PURESEOUL, we want you to be completely satisfied with your K-beauty journey. If you are not happy with your purchase, you can return unopened and unused items in their original packaging within 14 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email with your order number and the specific items you wish to return to receive a Return Authorization.

• 2.
  Pack Your Items

  Securely place the unused products in their original brand packaging and include a note with your order details to ensure a smooth processing experience.

• 3.
  Ship to Warehouse

  Send your package using a tracked shipping service to our returns center; please note that customers are responsible for return shipping costs unless the item is faulty.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.